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Apache * PHP * MySQL * Mac OS X 10.0-10.3 * Windows NT Server - Windows Server 2003 * LAN/WAN deployment * NetBoot * HEAT * HTML * CSS * Adobe Photoshop * Red Hat Linux Enterprise Edition
2002-2003 Technology Support Specialist Level 3 , Bryn Mawr College
Desktop support for science faculty, students and support staff.
o Improved communication between Information Services and science faculty.
o Responsible for approximately 300 systems running MacOS, Windows and Linux
o Set up and maintained computer labs for all science departments featuring MacOS, Windows and Linux
o Developed and implemented campus-wide network based MacOS X deployment.
o Configured MacOS X Server and Quicktime Streaming Server for live webcast of conferences
o Taught classes for both faculty and staff illustrating the use of new systems.
o Taught classes training new and returning student employees how to properly support college services.
2000-2002: Help Desk Coordinator , Bryn Mawr College
Level 1 and 2 support for college community
o Resolved approximately 75% of all tickets during initial phone or email contact.
o Increased efficiency of help desk by reducing the number of repeat calls for unresolved issues and reducing average length of time that issues remained unresolved.
o Troubleshooting by telephone and in person for a wide variety of technical and policy issues.
o Configured MacOS X Server for NetBoot and imaging.
1996-2000: Help Desk Associate , Franklin and Marshall College
Level 1 and 2 support to faculty, staff and students
o Diagnosed and repaired software and hardware problems with Macintosh systems owned by the college as well as faculty, staff and students.
o Increased efficiency of student payroll by developing a web-based time clock and pay-sheet generation tool.
o Developed database for tracking inventory of PCs in repair queue
o Maintained and administered file server providing network access to support and repair tools for all IT staff
Franklin & Marshall College class of 2000
Bachelor of Science
Major: Government (Political Science)
Minor: Asian Studies (Japanese concentration)
Japanese language and culture (basic daily conversation level)
Chinese language and culture (beginner)