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Employment History
2000-2002 Help Desk Co-Ordinator Bryn Mawr College
Level 1 support for college community
Troubleshooting by telephone and in person for a wide variety of technical and policy issues.
Assisted with connecting to college services
Including MacOS 9 and MacOS X using Office 98, 2000 and X.
Windows 98,NT,2000 and XP using office 97, 2001, and XP
POP3 and IMAP email client software
FTP and SFTP client software
telnet and ssh client software
2002-2003 Technology Support Specialist Bryn Mawr College
Desktop support for science faculty, students and support staff.
Responsible for approximately 300 systems both MacOS and Windows.
Including MacOS 9 and MacOS X using Office 98, 2000 and X.
Windows 98,NT,2000 and XP using office 97, 2001, and XP
RedHat Linux 8.x and 9.x
Assisted with computer lab setup and maintenance for both MacOS and Windows
Developed campus-wide MacOS X deployment strategy and technology.