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ED Ranks Customer Satisfaction With Federal Loan Servicers

28 November 2012 7 views No Comment

Higher education institutions indicate that Great Lakes Education Loan Services has the highest first quarter customer satisfaction among federal loan servicers, though others are not far behind. The U.S. Department of Education (ED) uses a combination of customer satisfaction surveys and default and delinquency rates to determine how much student loan volume each servicer receives.

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